Delete your PocketSe account

This page explains how to request deletion of your PocketSe account and the data linked to it.

How to request deletion

Email support@pocketse.in from the email address or phone number registered with your PocketSe account.


Use the subject “Delete my account” and include your registered mobile number.


We’ll verify that you own the account, then confirm by email.


We’ll complete your request within [X days — confirm with Legal].


You can also start this from the app: Profile → Delete account.

What we delete

  • Your parent profile (name, email, phone, address, photo)

  • Your children’s profiles, learning progress, tasks and rewards history

  • Device and notification data

What we keep, and why

Some records must be kept by law even after your account is deleted:


KYC records, wallet and card transactions, and dispute records are kept for [retention period — confirm with Legal], as required by RBI prepaid payment instrument rules and the Prevention of Money Laundering Act.


These records are only used to meet legal obligations, and are deleted when the retention period ends.

Before you delete

Wallet balance: [what happens to a remaining balance, e.g. withdraw or refund first — confirm with Product and EnKash]


Premium subscriptions: deleting your account does not cancel a Google Play subscription. Cancel it first in Google Play → Payments & subscriptions → Subscriptions.

Questions? Contact support@pocketse.in.